Shipping

Order Successful

After you have successfully placed your order, you will receive an email confirmation from us. If you have any special requests regarding your order, please let us know as soon as possible before your item enters the processing stage.

Order Processing

The typical order processing time is 1–3 business days.

For large equipment such as laser sources or laser chillers, order processing usually requires 5–7 business days.

If you require custom production, the processing time will be longer and needs to be confirmed in advance.

Packaging Standards

Fragile parts such as lenses, nozzles, and ceramic rings are protected with anti-shock foam, sealed bags, and sturdy boxes.

Large equipment such as laser sources (3000W/6000W/12000W, etc.) and laser chillers (2000W/3000W/6000W, etc.) are packed in wooden crates to prevent moisture, vibration, and damage.

An electronic packing list will be provided with every shipment.

Shipping Methods

All orders are shipped via express delivery for the fastest possible service.

FedEx is our preferred carrier, providing the fastest delivery, reliable service, competitive rates, and detailed real-time tracking.

We may also use YunExpress or other carriers upon request or for certain destinations.

A tracking number and tracking link will be sent via email once your order has been dispatched.

Import Taxes & Duties

Effective October 10, 2026, RAYPEK offers DDP (Delivered Duty Paid) shipping for orders shipped to the United States, Canada, and Mexico. Applicable import duties and taxes will be calculated and collected at checkout, so customers can pay these charges when placing their orders.

For shipments to other countries, product prices do not include import duties, VAT, or customs clearance fees. These charges are the buyer’s responsibility.

Customs regulations and import requirements vary by country. Buyers are responsible for complying with applicable local regulations for shipments not covered by our DDP service.

We can provide commercial invoices, packing lists, and other necessary documentation to assist with customs clearance, if required.

For shipments not covered by our DDP service, RAYPEK is not responsible for any losses or delays resulting from the buyer’s failure to pay applicable import duties, taxes, or customs clearance fees.