Return & Exchange

At RAYPEK, we are committed to providing high-quality products and excellent customer service. We want you to be completely satisfied with your purchase at raypek.com. If a product does not meet your expectations, we strive to make the return or exchange process as simple and convenient as possible.

Important Notes

• All customer support services and policies apply only to orders placed directly on https://www.raypek.com.
• Orders purchased through other platforms or third-party sellers using the RAYPEK brand are not covered by our official return and exchange policy.

1. Terms & Conditions of Return and Exchange

• Products must be in brand-new condition with the original packaging.
• Please contact us at info@raypek.com before initiating any return or exchange request.

2. Return & Exchange Process

• To request a return or exchange, email info@raypek.com with your order number and the reason for return or exchange.
• If your product qualifies under our refund policy, we will provide a return shipping label. Please ship the items back within 5 days of receiving the label.
• Once we receive the returned items, we will process your refund or exchange within 3–8 business days. Refunds will be returned to the original payment method.

3. Return Address

903, ChuangXinHui Free-Zone Financial Tower, GuangGu 3rd Rd, JiangXia District, Wuhan, P.R. China, 430079

4. Shipping Fees

• If the return is due to non-human factors (defective product, damaged during shipping, or incorrect item sent), RAYPEK will cover the return shipping costs.
• For returns due to other reasons, the buyer is responsible for all return shipping charges.